The Information Systems Officer is responsible for supporting and maintaining all aspects of IT systems and services to ensure seamless operations across the Philippines. This role includes ensuring the security, integrity, and efficiency of computer operations and systems in alignment with Knauf's Global IT strategic plan. The position also involves providing technical support, managing IT infrastructure, and driving continuous improvement in IT services to meet organizational needs effectively.

Key Responsibilities:

1. IT Infrastructure Management:
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Monitor and maintain computer systems and networks, including asset control and inventory management.
• Manage physical and virtual servers, including system updates, backups, and recovery processes...
  
  
2. Technical Support and Troubleshooting:
   • Respond promptly to service issues and requests, ensuring minimal disruption to operations.
   • Provide technical support to employees across the organization, resolving hardware and software issues.
   • Diagnose, replace and recommend solution to IT equipment as necessary to maintain operational efficiency..
     
     
3. Project Support and Implementation:
   • Provide technical assistance to project teams and undertake technical roles in IT-related projects.
   • Support the rollout of new applications, solutions, and system improvements in collaboration with the regional IT team..
     
     
4. Mobile and Communication Technology:
   • Maintain and optimize mobile communication technologies to improve service delivery and reduce costs.
   • Identify opportunities for low-carbon working and future technological improvements..
     
     
5. IT Governance and Security:
   • Implement and manage a hardware replacement program within allocated budgets.
   • Ensure compliance with IT security protocols and best practices to safeguard organizational data.
   • Support the local Finance Team in capex/opex planning and drive financial stewardship at the country level..
     
     
6. Stakeholder Engagement and Training:
   • Develop and maintain effective working relationships with partners, staff, contractors, and service providers.
   • Conduct IT orientation sessions for new employees to ensure smooth onboarding..
     
     
7. Service Excellence and Continuous Improvement:
   • Log all incidents and service requests systematically, managing tickets to minimize backlog and ensure operational efficiency.
   • Promote a culture of service excellence and continuous improvement within the IT team.

Qualifications and Skills:

• Education:
  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
    
    
• Experience:
  • Minimum of 5 years of experience in IT support, systems administration, or a similar role.
  • Experience in managing IT infrastructure, including servers, networks, and hardware.
    
    
• Technical Skills:
  • Proficiency in installing, configuring, and troubleshooting hardware and software systems.
  • Strong knowledge of network management, system security, and IT governance.
  • Familiarity with virtualization technologies and backup/recovery solutions.
  • Experience with IT service management tools and ticketing systems.
    
    
• Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills to work effectively with diverse stakeholders.
  • Ability to prioritize tasks, manage time efficiently, and work under pressure.

Work Environment:
This role requires occasional travel at different Knauf sites in the Philippines (Pasig, Quezon City, Batangas) and the ability to work flexible hours to support business needs.